The Human Touch
Personal skills for professional success
by Debra Paul, James Cadle, Phillipa Thomas
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- Publisher: BCS, The Chartered Institute for IT
- Language: english
- Release date: December 13, 2012
- Format: paperback, 256 pages
- ISBN: 9781906124915 (1906124914)
- Author: Debra Paul, James Cadle, Phillipa Thomas
About The Book
All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.
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